Genesys Telecommunications Laboratories Inc

Tom Burns (President)
Paul Segre (Executive Vice President)
Nicolas de Kouchkovsky (CMO)
Rmi Thomas (CFO)

Not Available

Genesys began as a computer telephony integration (CTI) supplier in 1990. Over the years, Genesys has expanded its portfolio to provide a comprehensive customer service software suite to route interactions across all channels inbound & outbound, self & assisted service, voice & eServices , to gain insights from these customer interactions using reporting & analytics, to optimize the workforce, and to enable deep integration with enterprise applications and customer processes.

The mission of Genesys, an Alcatel-Lucent company, is to be the leading supplier of Enterprise software and best practices that enable best-in-class customer service. Whether its managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys software suite dynamically connects customers with the right resources self-service or assisted service to fulfill customer requests, optimize customer care goals, and efficiently use resources.

Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. Genesys continues to innovate and create software solutions that leverage customer investments by being infrastructure-agnostic and that enable rich customer service solutions as a result of an open platform philosophy.

Contact Information
Phone No: +91 (124) 4028888